Frequently Asked Questions
Everything you need to know about shopping with Cueva.
What is the processing time for my order?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
Do you ship internationally?
Yes, Cueva ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Cueva garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our pieces benefit from cold washing and air drying.